Privacy Policy
At RandLife Financial Services, we are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This page outlines how we collect, use, store, and safeguard the personal data you entrust to us.
Our Commitment
RandLife Financial Services respects your right to privacy. We process your personal information lawfully, responsibly, and transparently — only for the purposes you've consented to or as required by law. We take every reasonable step to ensure your information remains accurate, confidential, and secure.
What Personal Information We Collect
In order to provide you with financial products and services, we may collect information such as:
- Name and contact details
- Identity or passport number
- Financial and employment information
- Tax-related details
- Any other information required to fulfil our legal and contractual obligations
How We Use Your Information
We process your personal information to:
- Provide and administer the financial services you've requested
- Comply with legal and regulatory requirements
- Communicate with you about your products or services
- Detect and prevent fraud
- Improve our service offerings
Your Rights Under POPIA
As a data subject, you have the right to:
- Be informed about what personal information we hold about you
- Request access to or correction of your information
- Request the deletion of your information where it is no longer required
- Object to the processing of your information in certain circumstances
- Lodge a complaint with the Information Regulator if you believe your rights have been infringed
How We Protect Your Information
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, destruction, or damage. Our security practices are regularly reviewed and updated to ensure continued effectiveness.
Third-Party Sharing
We may share your personal information with authorised third parties such as insurers, regulatory bodies, or service providers — but only when necessary to deliver our services or when required by law. We ensure that these parties are also bound by appropriate confidentiality and data protection obligations.
Retention of Information
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legislation.
Contact Our Information Officer
If you have any questions about how we handle your personal information, or wish to exercise any of your rights under POPIA, please get in touch.
Information Officer: Chantelle Maree
Email: info@randlifefinance.co.za
Phone: 031 941 3356
Address: 11 Linden Road, Essenwood, Durban 4001
You also have the right to lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.